Dominos
Proving Dominos can make more dough through streamlined operations.
Client
Domino's
Timeline
3 Months
Services
Consultancy
Challenge
As Domino's Pizza's largest UK franchisee, MSG Group grew from a single franchise in the 1990s to managing 6,500 employees. Partnering with Apoyar, MSG modernized operations through cloud computing, enhanced complaint management systems, and streamlined regulatory compliance. These improvements processed 30,000+ customer complaints while future-proofing IT infrastructure for continued growth.
Solution
Apoyar transformed MSG's operations through strategic IT solutions, beginning with cloud migration. Key developments included a multi-channel complaint management system with personalized interfaces, a comprehensive compliance management platform, and streamlined IT service operations. These innovations enhanced efficiency while ensuring regulatory adherence and swift issue resolution.
Result
Apoyar's solutions revolutionized MSG's operations within Domino's ecosystem. The customer complaints system streamlined resolution for over 30,000 customers, while compliance management tools ensured regulatory adherence and reduced risks. Enhanced IT service efficiency freed MSG to focus on strategic growth rather than technical challenges.
